When Neighbors Call Their Favorite TV Station

Recently my one-year term as head of public relations in Iowa for Toastmasters International ended. It was an interesting year, including providing me with some perspective of the "other side" of news - the customer's side. It was an effective lesson of just how much demand there can be for "hyper-local" news, and prompted the thougth that maybe it's time for newsrooms to think about those "filters" you have for sorting out "real" news - or, at least, how you deal with the "rejects."

As a local TV station, you own some very valuable property. At a time when stations are fighting to find a local identity and reinforce a "neighborhood coverage" image, dozens of community organizations are begging for your attention. Toastmasters is a self-help non-profit group designed to help members become speakers and leaders. I know first-hand that there are some great stories to be told - stories of sucess and encouragement (and all from people who are trained communicators who'd give a great interview).

And there are stories of similar interest in such organizations as Kiwanis, Optimists, the Jaycees, and many others. Each would be thrilled to catch your attention.  Good stories. Positive stories. Local stories about your neighbors. Stories about local teams, churches, service organizations, and accomplished individuals are all part of the glue that holds a community together. Consider that while urban newspapers struggle, the typical community or neighborhood weekly thrives, because it fills a need not being served elsewhere.  Of course, you're not going to have time to run many of these little stories on the air. But just give each a moment of consideration - you may just have a gem hidden under the surface. And it's certainly fodder for your web site. 

In my volunteer job for the past year, many of my calls and emails to news outlets were ignored. Oh, heck. Let's be honest. Nearly ALL of my calls and emails were ignored. And certainly for every one of mine, there were dozens of others who were equally treated with apparent disdain. For every one of those ignored requests for attention, there were many people in left in the wake grumbling about a perceived arrogance and lack of caring from that TV station or newspaper.

At a time when it's vital to embrace and serve your community, are you accidently sending messages that you have no interest in doing so? Don't overlook those opportunities to connect with the interests of your audience that happen to drop in your lap. Should you decide there really is no airtime or web site space that day, then at least thank the person who submits the story, and say, "Maybe next time."  And mean it.

- Mike Anderson

 

 

 

Covering News with Social Media

Facebook and Twitter certainly aren't new. But using them as a primary source to cover high interest, developing news certainly is to traditional broadcasters. I've seen it happen a few times lately with big court cases. One, in particular, stood out. In Reno, James Biela was on trial for the kidnapping, sexual assault and murder of college student Brianna Denison. The case had extremely high interest not only locally, but regionally and nationally. It was the event everyone was talking about.

All stations were relying on pool video so KTVN needed another way to serve their viewers and stand apart from their competition. So they made a commitment to keep their viewers informed every minute of every day the trial was on. That's not something you can do over the air in a traditional format.

Their reporter Tweeted and posted on Facebook from the trial every single day, often 10 - 20 times an hour for nearly three weeks. His posts gave people insight into jury selection, the judge's comments, the judicial process, and the evidence. He was able to share the comments, reaction in the courtroom, detailed descriptions of the defendant and even photos throughout the trial. He was also able to immediately answer people's questions about what was going on when they tweeted back or posted on Facebook.

As one Facebook follower said after the verdict was read, "Fantastically thorough! Thank you. It felt as though we were in the courtroom for the whole thing."

That was the goal and it paid off for Channel 2 News if the number of Facebook followers is any indication. The challenge now for KTVN and every station... how to keep all those fans and followers that were hungry for news about a specific case active and engaged with the product even when there is not big, breaking news. And further, how to get them to rely on your news broadcasts as much as they relied on your social network reports.

It's a whole new chapter in your marketing plan. CJ&N can help you write it!

 - Jill Johnson

 

Don't Be a Railroad

If you've ever taken a marketing class, then you probably know the example about the passenger railroad industry and how it contributed to its own downfall by defining itself too narrowly (Marketing Myopia, by Theodore Levitt). It continued to focus on being in the railroad industry rather than the transportation industry. It didn't evolve and adapt to a changing world.

It's time to drag that example out again and apply it to local television... well, any media really. Are you in the local television business or are you in the business of providing local information? It seems as if many stations are still narrowly defining themselves, and then have a few things going on the side - like a website or cell phone delivery. These things are seen as separate add-ons.

But if you want to survive this technology/media revolution, it's going to take full integration and an all out culture change. Survival in the future (right now, actually) will require embracing a broader consumer-focused definition. Now... who's still working at a television station?

Brush up on Marketing Myopia and why it's so deadly to your business by reading this article. http://management.thinkahead.net.in/marketing-myopia-definition-example-and-explanation-theodore-c-levitt-theory-of-marketing.html

-Donna Petersen

What's Your Digital Identity INSIDE Your TV Station?

You're a TV station, right?  All this stuff about Facebook and Twitter and even your web site itself... that's all just extraneous busy work that makes sure you keep up with the fads.  Right?  Uh, we don't think so.

Maybe you saw the good news this week about about the economics of the Internet (a TVB/Borrell study just out says local online ad revenues for TV stations is expected to increase 21% in 2010). But this isn't about cash flow. It's about your identity as a dominant provider of content.

We think the stations that survive to the next stage of this industry's evolutionary cycle will be those seen as powerful and reliable information providers ... seen by the consuming public as being better at it than the other stations in town. WCCO in Minneapolis will likely be a survivor. Check out this blog from MinnPost.com that takes a look at how WCCO has such a strong online presence. Here's an important excerpt from writer David Brauer's blog:

WCCOers -from reporters and weathercasters to producers and promotions people -just seem more jazzed about the future than your average news organization. Twitter seems to crackle with station personnel chattering about the station's latest efforts, seeking and seeming open to feedback, talking up interesting efforts they see elsewhere. Almost every organization has such folks, but ‘CCO's cadre seem to have achieved critical mass, emitting an esprit de corps enthusiasm more authentically charming than those hoary "we all love each other" promos.

Brauer made note that WCCO is the only station that has an easily recognizable "digital mastermind" as a driving force. About three weeks ago, the CJ&N Newsletter distributed an article to our clients looking at how two local TV stations, WNEM in Saginaw and WJZ/Baltimore, have made huge strides in signing up Facebook fans (WJZ now has more than 44,000 fans!).  Based on our talks with the news directors of both stations, we realized one thing the two stations had in common was a sharp and progressive digital content manager.

To have a strong digital identity in your market, you must first have a strong digital identity inside your own TV station.  Your long-term survival could depend on it.

- Mike Anderson

Local TV: A Common Currency

Like almost everyone, I've been watching those dramatic Olympic stories play out on TV. 

What's happening in Vancouver has become the "common currency" of a lot of conversations.  Did you see those snowboarders?  Is the Russian ice skater a sorehead?  Did you see that skier fall as he crossed the finish line? 

Much of America is watching NBC each night, according to Nielsen.  You might say, "Well, this is the Olympics - what do you expect?"  Ratings will likely disappear when the games are over.  But television networks - and television in general - still have the power to command a mass audience with the right programming.

It's a fact that seems often overlooked in the discussion of the new media landscape.  Much of our industry's attention seems to be directed towards the "long tail" - those incremental increases possible by satisfying the needs of a niche audience.  There certainly can be a business in becoming a news source for a neighborhood, for example, or a particular demographic like young mom's or retirees. 

But some local television newscasts are still that valued place where people come to see what's going on in their area, or to learn when the next storm is expected.  Real substitutes are few.  With the right combination of content, personalities and unique style, local television stations can command the attention of a very diverse and large audience in a geographic area. 

Research shows us that more people each day watch local newscasts than download a video or visit one of a million websites. Sure, there's business in niche websites and narrow demographic targeting, and we certainly face more competition than ever before.  But compelling and relevant stories that appeal to our unique geographic audiences never go out of style. 

Maybe we should think less about chasing every stray set of eyeballs and more on how to make local television less boring and predictable.  Your station can become the "common currency" in your market.  You can win the gold if you're willing to make the commitment. 

- John Altenbern