Why Hire a Talent Coach?

Most anchors and reporters I know have at least one person in their life who gives them feedback, not to mention all those viewers who email. And most News Directors and General Managers I know have a lot to say about how they want their talent to conduct themselves on air. So why do you need to hire a talent coach?

First, consider the most common problems with broadcast delivery – higher than normal pitch, lack of energy, and monotone or uniform delivery. We know we don't like these attributes when we see them, but the common cures don't cure them.  To convey more energy, most people go louder and faster (louder doesn't really allow faster so the result is frenzy). And the reason most people sound like they're reading, instead of the preferred "just tell it like you're talking to your best friend" is because they are reading!

Solving these problems is easier said than done. And most reporters and anchors are already trying their best to "just be themselves."  So that’s why you hire a coach – to help teach people how to do things differently, to point out when there is good expression and tone and when delivery is flat and unremarkable, to help people really see and hear a difference. Sometimes the voices of feedback in your talent's lives reinforce the wrong things. There are a few people around who think flat monotonous delivery is how it's supposed to be (all due respect to my Uncle Alan!). A good coach is an outside, but qualified voice who can translate all the input -- good and bad -- and help an anchor or reporter make changes.

Another reason? To be the bad guy! A good coach should be more than used to delivering honest, sometimes tough information in a way that results in positive change. That’s something most news managers don't always have the time or inclination to do. Plus, sometimes it's just better to have an outside, objective voice deliver the tough criticism. News managers, though, do need to reinforce coaching if it's going to stick. 

As a manager, you're trying to create a distinctive news product, one that goes beyond the basics. Your talent is part of that equation.  A good talent coach can be your ally and help you achieve those goals.

- Laura Hernandez

Bears and Blackberries (and Local News)

I spent last week trying to "get lost" in the wilderness of Montana...  and did a pretty good job of it.  (OK, it's a little sad to admit that the BlackBerry does work in all but the most remote places.) 

There certainly are mental benefits to unplugging from the world for awhile, but eventually you want to know what's going on around you.  With a 21-year-old son and a 17-year-old daughter in tow, we knew this was likely one of our last family vacations like this as a group.

Driving cross-country, we shared stories and listened for hours to XM radio while crossing the endless prairie of South Dakota.  Bluegrass music?  Check.  Coffeehouse acoustic?  Check.  Fox News?  Oh wait, skip that.  But when storm clouds turned black, we hit the FM button to get some local weather.  A crackly, older voice told us about hailstones the size of baseballs 50 miles behind us.  Thank goodness we missed that. 

In a week where grizzly bears attacked campers in their tents outside Yellowstone, we wanted to read a local newspaper to learn more about the story.  (Although there were no bears at our hotel.)  And yes, we watched a local newscast or two just for fun.  We learned things about trout, pine beetles killing trees, a wildfire under control and tomorrow's weather. The stuff that makes a community in Montana. 

No matter where you live or travel the need for localism endures.  Hearing local people report local news is absolutely essential to get a sense of place.  In Montana, knowing about bears and that new business coming to town seems way more important to the future vitality of local television than having the rights to air Dr. Phil. 

No matter what technology comes along, I'm convinced that the people who tell local stories in their communities have a solid future. 

Now, it's time to get "plugged in" again.  Although here in the midwest I'm going to miss those bear stories on the local news.  

- John Altenbern 

When Neighbors Call Their Favorite TV Station

Recently my one-year term as head of public relations in Iowa for Toastmasters International ended. It was an interesting year, including providing me with some perspective of the "other side" of news - the customer's side. It was an effective lesson of just how much demand there can be for "hyper-local" news, and prompted the thougth that maybe it's time for newsrooms to think about those "filters" you have for sorting out "real" news - or, at least, how you deal with the "rejects."

As a local TV station, you own some very valuable property. At a time when stations are fighting to find a local identity and reinforce a "neighborhood coverage" image, dozens of community organizations are begging for your attention. Toastmasters is a self-help non-profit group designed to help members become speakers and leaders. I know first-hand that there are some great stories to be told - stories of sucess and encouragement (and all from people who are trained communicators who'd give a great interview).

And there are stories of similar interest in such organizations as Kiwanis, Optimists, the Jaycees, and many others. Each would be thrilled to catch your attention.  Good stories. Positive stories. Local stories about your neighbors. Stories about local teams, churches, service organizations, and accomplished individuals are all part of the glue that holds a community together. Consider that while urban newspapers struggle, the typical community or neighborhood weekly thrives, because it fills a need not being served elsewhere.  Of course, you're not going to have time to run many of these little stories on the air. But just give each a moment of consideration - you may just have a gem hidden under the surface. And it's certainly fodder for your web site. 

In my volunteer job for the past year, many of my calls and emails to news outlets were ignored. Oh, heck. Let's be honest. Nearly ALL of my calls and emails were ignored. And certainly for every one of mine, there were dozens of others who were equally treated with apparent disdain. For every one of those ignored requests for attention, there were many people in left in the wake grumbling about a perceived arrogance and lack of caring from that TV station or newspaper.

At a time when it's vital to embrace and serve your community, are you accidently sending messages that you have no interest in doing so? Don't overlook those opportunities to connect with the interests of your audience that happen to drop in your lap. Should you decide there really is no airtime or web site space that day, then at least thank the person who submits the story, and say, "Maybe next time."  And mean it.

- Mike Anderson

 

 

 

Reporter, a.k.a. Multi-media Information Gatherer and Distributor

What do we call people who report the news these days?  I find it amusing that the industry is struggling to come up with new names for reporters.  Are they VJ's?  Backpack journalists?  Multi-media journalists?  Multi-platform reporters?  Perhaps you prefer the old-fashioned "one-man band" name.

Since when does a change in technology dictate finding a new name for yourself?  Musicians didn't become digital recording artists when they started putting their songs on iTunes.  Hearst recently announced that their reporters were all being trained to create and distribute material in all sorts of places - but they were sticking to the "reporter" name.  Good call.  In the newspaper world, photographers who grew up shooting film now shoot digital still pictures and take video, too.  So are they photographers or videographers?  Or digital jounalists? 

One thing is certain -- for the readers/users/viewers who receive information, it really doesn't matter what we call ourselves.  This new identity crisis of ours is just a reflection of the industry's temporary uneasiness with technology change. A reporter who filed a story by telegraph 100 years ago was still reporting. Yes, it's cool and it requires some new skills, but does sending a story using a Droid phone really require a title change?   

- John Altenbern

Covering News with Social Media

Facebook and Twitter certainly aren't new. But using them as a primary source to cover high interest, developing news certainly is to traditional broadcasters. I've seen it happen a few times lately with big court cases. One, in particular, stood out. In Reno, James Biela was on trial for the kidnapping, sexual assault and murder of college student Brianna Denison. The case had extremely high interest not only locally, but regionally and nationally. It was the event everyone was talking about.

All stations were relying on pool video so KTVN needed another way to serve their viewers and stand apart from their competition. So they made a commitment to keep their viewers informed every minute of every day the trial was on. That's not something you can do over the air in a traditional format.

Their reporter Tweeted and posted on Facebook from the trial every single day, often 10 - 20 times an hour for nearly three weeks. His posts gave people insight into jury selection, the judge's comments, the judicial process, and the evidence. He was able to share the comments, reaction in the courtroom, detailed descriptions of the defendant and even photos throughout the trial. He was also able to immediately answer people's questions about what was going on when they tweeted back or posted on Facebook.

As one Facebook follower said after the verdict was read, "Fantastically thorough! Thank you. It felt as though we were in the courtroom for the whole thing."

That was the goal and it paid off for Channel 2 News if the number of Facebook followers is any indication. The challenge now for KTVN and every station... how to keep all those fans and followers that were hungry for news about a specific case active and engaged with the product even when there is not big, breaking news. And further, how to get them to rely on your news broadcasts as much as they relied on your social network reports.

It's a whole new chapter in your marketing plan. CJ&N can help you write it!

 - Jill Johnson

 

Trucks, Pigs and Local TV News

There were two odd developments recently in the "branding" world that caused me to say, "Huh?"

Chevrolet issued an internal memo to employees telling them to stop using the shorthand name, "Chevy."  The author claimed the car company needed to have a single brand identity that was consistently communicated - Chevrolet.  When the memo leaked out, all those Don McLean fans from the 1970s howled.  How can you drive your "Chevrolet to the levy"?  Isn't this the company that famously built a model called the "Chevy II?"  After 24 hours, the company retracted the memo, saying it was proud of its "Chevy" heritage.  In other words, "never mind."  It was a bad idea from the marketing department. 

At almost the same time, here in Iowa the pork producers decided it was time to move on from their famous tagline, "The other white meat."  They're looking for a new brand identity after almost 30 years and with sales of pork sinking lower than the proverbial hog's belly. 

A "brand expert" made the comment that the pork producers were abandoning one of the most identified marketing messages ever created. His argument:  brand messages are a connection with consumers, and not intended to lead to actual sales. 

There are a couple of lessons here for television people like us.  Why would you ever want to get away from a nickname that is the audience's most sincere form of flattery?  In some markets, the vernacular is to refer to stations in some "shorthand" fashion: 'PVI is definitely Channel 6 to people who live in Philadelphia.  No one (even Chevrolet) should want to stamp out that sort of reference. 

But does a slogan or tagline need to change if ratings are sinking like pork bellies?  Maybe.  Something is wrong if you are losing customers and your competitors are gaining, but it probably goes a lot deeper than the slogan itself.  I don't know that saying "Chevy" or recognizing the "other white meat" slogan will sell more cars or pork ribs, but discarding well recognized taglines and slogans shouldn't be done lightly. 

As we've said in research presentations, when a slogan is evaluated and found to be weak, you can certainly change it - but recognition for the new slogan will be exactly zero. A new slogan by itself won't raise ratings.  Giving slogans real meaning and emotional value for the audience is a tougher, but more rewarding proposition. 

Someone tell GM and the pork producers they need to scratch below the surface and get to the meat of the issue. 

An Upbeat May for Local Television

As a history fan, I often think of events in the past that seem to apply to current happenings.  Back in the 1930's, F.D.R. supporters passed out lapel buttons to Depression-weary Americans that said, "The worst is over, business is better." That seems to be the common sentiment at television stations these days.

I've been in a half-dozen stations in the last several weeks - in all parts of the country.  While no one is rejoicing at their good fortune, the gloom and doom phase is definitely lifting.  Managers are thinking about the future again, not just trying to deal with day to day problems and cutbacks. 

But as the Great Depression turned a whole generation into compulsive "savers," there will be lasting effects in the local television business because of what we've all been through.  Paying big bucks to a syndicator for an untested lead-in program now appears dangerous.  Hiring that expensive out-of-town anchor to make a splash seems like an old, quaint idea. 

At the same time, making smart and cautious bets on the future seems like the right thing to do. Creating a new local program that's "advertiser friendly," buying everyone an iPad or iPhone, and using research to figure out how to squeeze an extra demo point out of a lead-in makes perfect economic sense.  And it seems in-tune with where this business is heading.  It's facing the future with some common sense. 

So as May sweeps begin, the mood is upbeat.  It's not only business that's better - so are attitudes.  I'm looking forward to May.

- John Altenbern

What's Your Digital Identity INSIDE Your TV Station?

You're a TV station, right?  All this stuff about Facebook and Twitter and even your web site itself... that's all just extraneous busy work that makes sure you keep up with the fads.  Right?  Uh, we don't think so.

Maybe you saw the good news this week about about the economics of the Internet (a TVB/Borrell study just out says local online ad revenues for TV stations is expected to increase 21% in 2010). But this isn't about cash flow. It's about your identity as a dominant provider of content.

We think the stations that survive to the next stage of this industry's evolutionary cycle will be those seen as powerful and reliable information providers ... seen by the consuming public as being better at it than the other stations in town. WCCO in Minneapolis will likely be a survivor. Check out this blog from MinnPost.com that takes a look at how WCCO has such a strong online presence. Here's an important excerpt from writer David Brauer's blog:

WCCOers -from reporters and weathercasters to producers and promotions people -just seem more jazzed about the future than your average news organization. Twitter seems to crackle with station personnel chattering about the station's latest efforts, seeking and seeming open to feedback, talking up interesting efforts they see elsewhere. Almost every organization has such folks, but ‘CCO's cadre seem to have achieved critical mass, emitting an esprit de corps enthusiasm more authentically charming than those hoary "we all love each other" promos.

Brauer made note that WCCO is the only station that has an easily recognizable "digital mastermind" as a driving force. About three weeks ago, the CJ&N Newsletter distributed an article to our clients looking at how two local TV stations, WNEM in Saginaw and WJZ/Baltimore, have made huge strides in signing up Facebook fans (WJZ now has more than 44,000 fans!).  Based on our talks with the news directors of both stations, we realized one thing the two stations had in common was a sharp and progressive digital content manager.

To have a strong digital identity in your market, you must first have a strong digital identity inside your own TV station.  Your long-term survival could depend on it.

- Mike Anderson

Local TV News a Commodity? Not hardly.

There's a lot of conversation, consternation and doomsday warning out there that local television news has become a commodity much like bath soap, airlines and athletic shoes (although those examples are arguable as well). The premise is that all newscasts are basically the same and your only path to success is through marketing. I have spent my entire career in marketing and as much as I'm flattered by the importance this train of thought places on what I do, I disagree with the premise. And here's why.

Successful local television newscasts are far from being a commodity. In every one of them, there is something in the newscast that is different and appealing. Whether it's talent, unique content elements, and/or presentation style, there are product differentiators that marketing alone cannot create or sustain on its own. One could argue, if all local newscasts are the same (a commodity), then the biggest determining factor for success should be lead-in programming. While we all know lead-in programming is important, how do you explain all of those markets where the highest rated 5:00 p.m. newscast does not follow Oprah, or the highest rated late news is on the NBC affiliate?

Along with the theory that all local television news looks the same, comes the warning that local news promotion also looks the same. And, therefore, news marketers need to take lessons from consumer goods advertising - how a commercial for a brand of bath soap separates that brand from the rest of the pack, or how an athletic shoe commercial created brand loyalty. First of all, there is danger in looking at one commercial out of context, in isolation and drawing vast generalized conclusions about its effectiveness.

Second, let's face it; television news is different than consumer goods. It's easier to purchase than soap or athletic shoes - you don't have to get in your car, drive to the store, and look at an endless display of similar products, relying on distant commercial images and product packaging to make your buying decision. Also, unlike all other consumer goods, our television advertising (promotion) is able to give consumers a real taste of our product, something other television advertisers cannot do with their commercials. That's why they have to rely on other advertising techniques to connect with consumers, hoping the consumer will remember them when faced with an opportunity to buy their product in the future. A television ad can't let you sample how good that Keebler cookie tastes, or how comfortable those Dr. Scholl's inserts are, but your promos can actually let them sample your newscast.

In addition, we have to remember that unlike the purchasing process of most other goods and services, our customers have total control and can stop the process anytime they want. You buy a car; you're stuck with it until you can sell it. But if you tune into a newscast that doesn't fulfill your expectations or desires, you change the channel, you stop the purchase mid-stream and the station loses a customer. It's as simple as that.

Finally, it is important to recognize that the success of local news is defined by repeat customers and not by a single purchase. Viewers have to like what they see (your product) and come back for more. There hasn't been an image promotion created yet that will make viewers sit through a lousy newscast for a full 30 minutes, AND come back tomorrow.

That's why the emphasis on the product is so important. Research your market, find out what viewers want, create ways to differentiate your product, and then deliver...every single day. And finally, recognize that an important goal is REPEAT CUSTOMERS. You can't promote what you don't deliver, and can't trick viewers into watching... not more than once.

-Dave Tressel

What Does Fed's Broadband Plan Mean for Local TV?

I would love a broadband connection at my house that pumps out 100 mbps.  (My cable connection is now 8.26 mbps and I think it's pretty fast.) 

This week the federal government will announce a plan to make the information highway the autobahn in the next few years - in part by taking spectrum space away from broadcasters and using it to beef up the internet.  It's a bitter pill for broadcasters, who have been favored in the regulatory world for the past 60 years.  Is the FCC about to shunt over-the-air television to the spectrum sideline and diminish it as a medium forever?

I don't think so. The value of broadcast TV is just too high. I have a hard time believing this is as simple as the bureaucrats wheeling out a new plan for the future and everyone applauding because they can download movies more quickly.  It comes down to two key groups:  consumers and politicians. 

Consumers because Americans watch more TV than any other group in the world, and the system responsible for most of that content is broadcasting.  The audience has even confirmed that choice in recent years by going out and purchasing expensive HDTV's - even in the midst of a recession - in order to see the best quality signals, whether they are delivered on cable, satellite or over-the-air. 

The spectrum required to launch mobile TV is hanging in the balance with the government's new broadband plan.  Who better than broadcasters can develop a service that would put local over-the-air television on your cellphone?

Then there are the politicians.  Overwhelmingly,  people in this country get their political info from television.  That includes finding out about candidates trying to get elected who advertise on TV.  Do politicians have the will to let down the medium that plays a key role in putting them into office?  I doubt it. The FCC's plan may have to change given the political realities. 

Sure, I want a faster, better internet and there's only so much spectrum to go around. But first, you'll have to pry the remote control out of my hand.

-- John Altenbern